A website session recording is a tool that captures a visitor's interactions with a website, including clicks, scrolling and mouse movements. This data is then used to create a visual representation of the visitor's journey through the website, which can be used to identify areas of the website that are confusing or difficult to navigate.
Website owners and designers can use this information to make data-driven decisions to improve the user experience and increase engagement.
Example of a website session recording
When watching a session recording, be on the lookout for common factors that can impact a visitor’s experience. For example, a website that is not optimized for mobile devices may be difficult to navigate on a smaller screen, leading to frustration and a higher bounce rate.
Knowing which operating system a visitor is using can also be important for troubleshooting issues. For example, a website feature that works on Windows may not work on Mac OS or vice versa. Identifying which operating system a visitor is using can help website owners and designers pinpoint and fix issues more quickly.
When evaluating session recording tools, look for one like Lucky Orange that allows you captures this type of information and allows you to segment recordings by device type, operating system and browser. These types of features can reduce the amount of time you need to spend sorting through visitor recordings to discover a valuable insight.
Lucky Orange is one popular tool that offers website session recording, as well as other tools like heatmaps and surveys.
Session Recording | Lucky Orange | Best Website Heatmap Software: User Behavior Tracking Tools